Downton Surgery

As many of you will already be aware, the Surgery has closed its doors to reduce face to face contact in line with national guidelines. This has been done to protect the Surgery Team and community alike.  The surgery will provide a remote medical service for as long as they are fit and able. There have been a few changes to assist  patients in light of the virus:

Appointments - GP telephone triage appointments / video consultations and urgent nurse appointments for essential dressings and bloods are still available (the receptionists can advise if in doubt)

Online Services – you are strongly encouraged to sign up if you have not already done so - facilities include ordering repeat medication (simply email our secure address with your name, address, mobile number if available and Date of Birth with a copy of your photo ID - driving licence or passport - and we will set you up with a password)

Mobile Telephone Service – The surgery would like to emphasise the importance of having a mobile phone contact for you if you own one. If you have not been receiving important COVID-19 messages from them recently please take the opportunity to add your mobile telephone number to your record. Again you can email the details as above. This will enable the surgery to not only pass on important messages to you in a timely manner , but if you have a compatible smart phone it will allow the Doctors to use video consultation if necessary.

Dispensing of Medication - due to unprecedented demand please allow at least 5 working days between ordering and collecting.  The collection system has been changed.  Please use the window at the side of the surgery and respect the 2 metre social distancing rules when queueing

New Medications Delivery Service - during the COVID-19 Lockdown the surgery is offering a free delivery service to dispensary patients who are in isolation (over 70s / shielding population)

Volunteer help / helpers

If you would like to add your name to the list of volunteers, or indeed are struggling with anything and would like a hand you can send an email FAO: Social Prescriber, Carol at or ring the surgery 01725 510296 for help. With your permission Carol and the team will do their very best to either match you to a volunteer, or signpost you to one of the many resources we have available.


On a bright note, the Surgery are happy to accept rainbow paintings from anyone young or old who wants to brighten up the surgery walls.

A message from the staff at the surgery:

"A BIG THANK YOU! to all our patients for the lovely comments and messages of support we have received and an even BIGGER THANK YOU! to our staff, friends, families and volunteers that have come forward to offer their assistance with anything from medication deliveries, to making phone calls to help everyone “stay in touch” or to check on our vulnerable patients, pet sitting for people in hospital, or taking out shopping to those in isolation. You are all amazing.

REMEMBER: Please follow government guidelines and help us to help you. Do not be tempted to go out and about to visit friends and relatives, stay home and use telephone and social media to stay in touch with loved ones, the latest message from Public Health on the COVID-19 virus is to ‘ Act Like You’ve Got It, Anyone Can Spread It ’– urging those who are still not taking the Corona virus risks seriously to consider themselves a target for the disease.